Data & Privacy
Your privacy matters to us. This Privacy Policy explains exactly what personal data pg128 collects, why we collect it, how it is used and protected, and what rights you hold over your own information as a player based in Indonesia.
📅 Last Updated: January 2026Our Privacy Commitments
We handle your personal information with the same care and discipline we apply to your funds — transparently, securely, and only for the purposes you would reasonably expect.
All data transmitted between your device and the pg128 Platform is protected by 256-bit SSL/TLS encryption, the same standard used by major international banks and financial institutions.
pg128 does not sell, lease, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate your account and meet our compliance obligations.
We collect only the data necessary to deliver our services, verify your identity, process transactions, and comply with applicable regulations. We do not engage in unnecessary data collection.
Your personal data is held only for as long as necessary to fulfil the purpose for which it was collected, or as required by international licensing and AML regulations — typically no longer than 5 years post-account closure.
You have the right to access, correct, and request deletion of your personal data at any time. pg128 will respond to all valid data subject requests within 30 days of receipt.
pg128's data practices align with internationally recognized privacy frameworks. While Indonesia-based players are our primary audience, our data governance meets the bar set by leading global privacy regulations.
📄 Notice: This Privacy Policy forms part of your agreement with pg128 and should be read alongside our Terms & Conditions. By registering an account or continuing to use the pg128 Platform, you acknowledge that you have read and understood this policy and consent to the data practices described herein. If you do not agree, please discontinue use of the Platform and contact us to close your account.
pg128 ("we", "us", "our", "the Platform") operates the online betting and gaming platform accessible at pg128.cam. We are committed to protecting and respecting the privacy of every individual who visits, registers with, or uses our Platform, with particular regard to our primary user base of English-preference players across Indonesia — including major cities such as Jakarta, Surabaya, Bandung, Medan, Semarang, and Bali.
This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. "Personal data" means any information that identifies you or could reasonably be used to identify you, either on its own or in combination with other data we hold.
We encourage you to read this policy in full before using the Platform. If you have any questions, our support team is available daily from 08:00 to 24:00 WIB at the contact details listed in Clause 16.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, location data, or online identifier. |
| "Processing" | Any operation or set of operations performed on personal data, including collection, storage, use, disclosure, alteration, or deletion. |
| "Data Controller" | pg128, which determines the purposes and means of processing your personal data. |
| "Data Processor" | A third party that processes personal data on behalf of pg128, such as payment processors, KYC verification providers, and game studio operators. |
| "Player" / "You" | Any individual who registers an account, visits the Platform, or contacts pg128 support. |
| "KYC" | Know Your Customer — the identity verification process required to confirm player eligibility and comply with AML obligations. |
| "Cookies" | Small text files placed on your device by the Platform to enable certain technical and analytical functions. |
pg128 collects the following categories of personal data:
We collect personal data through the following channels:
pg128 processes your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and identity verification | Identity Data, Contact Data |
| KYC and age verification (21+ compliance) | Identity Data, Financial Data |
| Processing deposits and withdrawals | Financial Data, Identity Data |
| Settling wagers and resolving game disputes | Transactional & Gaming Data |
| Fraud prevention and anti-money laundering (AML) | All categories as required |
| Responsible gaming monitoring and intervention | Transactional & Gaming Data, Contact Data |
| Customer support delivery | Communications Data, Identity Data |
| Platform security and technical operations | Technical Data |
| Analytics and Platform improvement | Technical Data (anonymized or aggregated) |
| Sending service notifications and account alerts | Contact Data |
pg128 does not use your personal data for unsolicited third-party marketing, nor do we build advertising profiles that are shared with external advertisers.
pg128 processes your personal data on the following legal grounds:
pg128 does not sell your personal data. We share your data only in the following limited circumstances and only to the minimum extent necessary:
Game session data (player identifier, wager amounts, session timestamps) is shared with our licensed studio partners — including Pragmatic Play, Evolution Gaming, Spribe, Pocket Games Soft, Microgaming, and NetEnt — solely for the purpose of game delivery, wager settlement, and dispute resolution. These partners are bound by confidentiality obligations and their own regulated data governance frameworks.
Identity and financial data is shared with our Indonesian payment partners — including local banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) — solely to process your deposit and withdrawal transactions. These partners operate under their own regulated privacy and security frameworks.
Identity documents and verification data are shared with our licensed third-party KYC verification providers for the purpose of confirming your identity, age (21+ compliance), and eligibility. These providers are contractually bound to process data solely for this purpose and to maintain appropriate security standards.
pg128 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or our obligations under international AML and counter-terrorism financing frameworks. Such disclosures will be limited to what is strictly required.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of pg128's assets, your personal data may be transferred to the acquiring entity. You will be notified via the email address on your account prior to any such transfer, and the acquiring entity will be bound to honor the terms of this Privacy Policy.
As an internationally operated platform, pg128 may process or store your personal data on servers located outside Indonesia. Where data is transferred internationally, pg128 ensures that appropriate safeguards are in place, including:
By using the Platform and providing your personal data, you acknowledge that your data may be transferred to and processed in jurisdictions outside Indonesia in accordance with the safeguards described above.
pg128 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data (KYC documents) | 5 years from account closure |
| Financial transaction records | 5 years from the date of the transaction |
| Wager and gaming history | 3 years from account closure |
| Customer support correspondence | 3 years from last interaction |
| Technical and access logs | 12 months on a rolling basis |
| Responsible gaming records (self-exclusion, limit settings) | 5 years from account closure |
| Marketing consent records | Until consent is withdrawn, plus 2 years |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be attributed to you as an individual.
pg128 employs a comprehensive set of technical and organizational measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure:
Your Role in Security: While pg128 maintains robust platform-side security, the security of your account also depends on you maintaining a strong, unique password and enabling 2FA. Never share your login credentials with anyone. If you suspect unauthorized access to your account, contact our support team immediately.
As a player, you hold the following rights in relation to the personal data pg128 holds about you. To exercise any of these rights, contact our support team using the details in Clause 16. We will respond to all valid requests within 30 days.
Please note that some rights may be limited where data retention is required by law or is necessary to defend a legal claim. We will always explain our reasoning if we are unable to fulfil a request in full.
Cookies are small text files stored on your device when you visit the Platform. They enable certain technical functions — such as keeping you logged in during a session — and allow us to understand how players navigate the Platform so we can improve the user experience.
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Enable core Platform functions: session management, login state, security tokens, fraud detection | No |
| Functional | Remember your preferences (language, display settings) to personalize your experience | No |
| Analytical | Measure Platform performance, page load times, and navigation patterns (data aggregated and anonymized) | Yes |
You may disable non-essential cookies through your browser settings at any time. Disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions.
The pg128 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the Platform or submit any personal data to us.
If pg128 becomes aware that it has inadvertently collected personal data from a person under 21, that data will be deleted immediately, the associated account will be closed, and all balances will be forfeited. If you believe a minor has registered an account on our Platform, please notify us immediately at the contact details in Clause 16.
Age Verification: As part of our KYC process, pg128 requires all players to verify their age before withdrawals are processed. This is a mandatory safeguard to protect minors and ensure compliance with our responsible gaming obligations.
The pg128 Platform integrates with a number of third-party services to deliver its core functionality. While these partners are carefully selected and contractually bound to maintain appropriate data standards, pg128 is not responsible for the independent privacy practices of third-party services that you access outside the Platform. The following categories of third-party integrations are present on the Platform:
pg128 does not embed social media tracking pixels, third-party advertising networks, or affiliate tracking cookies that share individual player data with external marketing parties.
pg128 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable regulations. Where changes are material, we will notify registered players via the email address on file at least 7 days before the revised policy takes effect.
The updated policy will always be published on this page with a revised "Last Updated" date at the top. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed of how we protect your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data pg128 holds about you, please contact our support team through the following channel:
For formal data subject requests (access, rectification, erasure, portability, restriction, or objection), please include your registered account email address and a clear description of your request so we can process it efficiently.
Our FAQ covers common queries about account security, KYC, and data handling. You can also review our full Terms & Conditions or visit our Responsible Gaming page for guidance on safe play practices.
🔞 21+ Only Gambling can be addictive. Please play responsibly.